How can you exemplify exceptional customer service? Being courteous and thoughtful goes a long way in impressing clients, and usually that doesn't mean doing anything that hard. Smiling and saying hello when you see someone outside, pause your blower for a second as someone walks by, or pull up the trashcans for your client if you're there on trash day. Little things add up to delighting your clients, in this episode, Marty Grunder shares how crews can do just that.
When you focus on cultivating profitable, ideal, and sustainable client relationships, it’s the little things can make a significant impact. Marty shares how things like excellent communication, driving courteously, and sending clients visuals of completed work are easy to do, and are incredible ways to stand out “in a sea of sameness”. With smiles, patience, and thoughtful actions, your crew can set a high standard for customer service in the landscaping industry.
In This Episode:
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.
Resources:
In this episode, Marty Grunder emphasizes the crucial role of having a clear vision for the future, particularly for 2025, to unite and inspire...
Get to know JT Price, the CEO of Landscape Workshop. In this interview, JT shares stories with Marty from the early days of taking...
Ask any organization what their number one issue is, and most companies will say, “communication.” Sharing information with the entire team at Grunder Landscaping...