In this episode of The Grow Show, Marty shares his recent experiences with horrible customer service, including traveling through LAX, security system salespeople, and an investment opportunity. In the last couple of years, it seems we have lost our way with customer service, and that, ladies and gentlemen, is the company's fault, not the team member's fault. Your internal customer service should never exceed your external customer service. To say it clearly, if you want your team to treat your customers well, then you better treat your team members great. Enjoy the show!
Discussion Points:
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.
Resources:
In this episode, Marty Grunder goes through the tips and tricks he uses to get a sale over the finish line. He'll share ways...
Marty is joined by Brent Grolnic, Grunder Landscaping's lead salesperson, (aka LandKeeping Consultant), to delve into the world of landscaping sales and service. Brent...
In this insightful episode, Marty delves into the essential components of effective team leadership and training. The emphasis is on gratitude, how safety is...